Problem #1

Each knowledge article has the date and the word Updated next to the date. This is not clear if that date is the last date it was updated or if it is the publishing date and Updated indicates the article was updated with no known date.

Solution

Have the date of the article reflect the last time the article was updated so the user knows how current the information is.

Problem #2

The left hand navigation has a section called “Articles in this section” which leads the user to think the links will take them to different parts of the article. The links, however, take you to completely new articles.

Solution

Rename from “Articles in this section” to “Related articles.”

Problem #3

Link text is too light and difficult to discern on the page.

Solution

Darken the text a few shades to make it clear these are links.

Problem #4

Links to other sections of the page are in the middle of the page. The user will need to scroll down or use CTRL/CMD-F to find what they are looking for.

Solution

Move the links from the center of the page to the left hand navigation described in Problem #2. This time, use the name “Articles in this section” since this will tell the user clicking on the link will bring them to that section in the page and they won’t need to scroll. Bonus: When clicking on the link in the left hand navigation, have the page pull that section to the top so the user doesn’t have to scroll.

Note: The links in the middle of the page is apparently a trend since I keep coming across it. Personally, not a fan.