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usertesting.com allows researchers from across the internet to run user tests on their digital properties. usertesting.com hires testers from all backgrounds to test these properties. The testers are paid for their time regardless of the length of the test. The average test length is between 5 – 15 minutes. Pay varies and is done by PayPal.

To apply to be a tester, you are given a test that collects verbal responses and records your screen. Your test is uploaded to usertesting.com where it is reviewed by usertesting.com and you are notified if you made it or not.

In the test, I found several UX issues which I noted in my test.

Image of the help center page for usertesting.com
Problem #1

Each knowledge article has the date and the word Updated next to the date. This is not clear if that date is the last date it was updated or if it is the publishing date and Updated indicates the article was updated with no known date.


Have the date of the article reflect the last time the article was updated so the user knows how current the information is.

Problem #2

The left hand navigation has a section called “Articles in this section” which leads the user to think the links will take them to different parts of the article. The links, however, take you to completely new articles.


Rename from “Articles in this section” to “Related articles.”

Red circle around "articles in this section" on the help page for usertesting.com
Screenshot of usertesting.com help page with three areas circled in red.
Problem #3

Link text is too light and difficult to discern on the page.


Darken the text a few shades to make it clear these are links.

Problem #4

Links to other sections of the page are in the middle of the page. The user will need to scroll down or use CTRL/CMD-F to find what they are looking for.


Move the links from the center of the page to the left hand navigation described in Problem #2. This time, use the name “Articles in this section” since this will tell the user clicking on the link will bring them to that section in the page and they won’t need to scroll. Bonus: When clicking on the link in the left hand navigation, have the page pull that section to the top so the user doesn’t have to scroll.

Note: The links in the middle of the page is apparently a trend since I keep coming across it. Personally, not a fan.

Screenshot of a section of the usertesting.com support page with a red circle around clickable links.