Wayne State University
Master of Library and Information Science
Graduate Certificate in Archival Administration

Central  Michigan University
Master of Arts in Humanities

Aquinas College
Bachelor of Arts in English and Art History


Senior Content Developer
2019 – Present

  • Work with subject matter experts, managers, project teams, trainers, and associates
  • Develop content deliverables per content plan utilizing structured authoring techniques and minimalist writing approach
  • Key contributor in business planning, KM strategy, and setting direction
  • Acted as an expert regarding content management technology and content development techniques
  • Deliver content that lets our customers understand their retirement goals
  • Evaluate and improved the effectiveness of content
  • Train team in content authoring and tool usage
  • President of the Innovation Pillar (2020 – 2022)
  • Board member Generations BRG (2021 – present)

Knowledge Management Consultant
2018 – 2018

  • Curated and write content for multiple channels
  • Focused on the creation of content meeting business requirements that is useful and relevant to targeted audiences within the health insurance industry
  • Ensured content utilizes SEO and findability that meets target audience and business objective and goals along with consistency across company properties
  • Assisted with creation and maintenance of content standards, including a library of common reusable content using an XML authoring tool
  • Worked closely and collaborate with other project team members, subject matter experts, and leads including other internal consultants, process owners, facilitators, and curriculum owners
  • Collaborated and supported several teams such as PPNO, PPI, and Claims
  • Ran reports and provided statistics

Internet Consulting
2014 – 2018

Digital Archivist
2016  – 2016

  • Played an active role in acquisition, arrangement and description, preservation, and providing secure access to born-digital and digitized collections in the company’s proprietary CMS
  • Employed and data validation quality assurance and quality control reviews
  • Collaborated with the corporate archivist, processing archivist, and IT to identify problems, troubleshoot, fix and improve processing
  • Participated in the ongoing development and contribute to policies and workflows

System and Web Librarian
2011 – 2014

  • Provided library, subject focused, and technical instruction to patrons and staff using digital and physical technologies
  • Acted as a liaison to various departments on campus and provided library and information literacy classes and tours, collection development and maintenance, and outreach
  • Implemented outreach programs for staff and students as well as the community; managed the library’s digital properties in support of these programs
  • Managed daily operation of the library’s automation systems which included performing backups, upgrades, maintenance, catalog enhancements, statistics, and additional digital library services as needed
  • Developed and maintained social media policies, web development, brand site, and consistency and editorial control for the library’s digital properties
  • Provided outreach and community engagement for the GRCC and surrounding communities, and additionally using social media, the web, campus communications, and traditional marketing to disseminate information

Digital Librarian
2009 – 2012

  • Wrote and edited clear and concise content using minimalist approach for the appropriate audience
  • Created and implemented best practices for archival digitization projects
  • Installed, configured, and administered AMP’s WordPress website
  • Utilized website optimization, SEO awareness, and analytics
  • Managed AMP’s digital properties
  • Designed and execute planning strategy and workflow for posting and updating content to AMP’s digital properties

Reference Librarian
2009 – 2010

  • Assisted patrons in person, online, and on the telephone with questions ranging from ready reference to extended research support
  • Demonstrated ability to utilize search strategies with online catalogs and databases
  • Provided library instruction to patrons on the use of the graduate and undergraduate libraries, online catalogs, and databases as well as technical instruction
  • Edited and updated the Graduate Student Assistant manual for the 2010-2011 academic year

Presentations available on request.