EMPLOYMENT
Senior Content Developer
2019 — 2023
- Collaborated with subject matter experts (SME), senior leaders, trainers, and associates
- Preformed quarterly content audits, data collection, analyzation, and impact
- Wrote and managed content for front end users using Ixiasoft CCMS and MS SharePoint
- Managed migration of content to a new CCMS
- Designed and executed best practices for style and knowledge management (KM)
- Partnered with other business units and the enterprise KM team on business planning, strategy, and best practices
- Worked with the learning team on managing content via user input and testing
- Optimized content for findability, currency, and clarity across multiple platforms
- Train team in content authoring and tool usage
President of the Innovation Pillar (2020 – 2022)
Board member Generations BRG (2021 – 2023)
Knowledge Management Consultant
2018 — 2023
- Curated and wrote content for multiple platforms
- Focused on content creation meeting best practices for targeted audiences
- Ensured content utilizes SEO and findability that meets target audience and business objective and goals along with consistency across company properties
- Assisted with creation and maintenance of content standards, including a library of common reusable content using an XML authoring tool
- Worked closely and collaborate with other project team members, subject matter experts, and leads including other internal consultants, process owners, facilitators, and curriculum owners
Digital Archivist
2016 — 2016
- Played an active role in acquisition, arrangement and description, preservation, and providing secure access to born-digital and digitized collections in the company’s proprietary CMS
- Employed and data validation quality assurance and quality control reviews
- Collaborated with the corporate archivist, processing archivist, and IT to identify problems, troubleshoot, fix and improve processing
Web & Systems Librarian
2011 — 2014
- Provided library, subject focused, and technical instruction to patrons and staff using digital and physical technologies
- Implemented outreach programs for staff, students, and the community
- Managed daily operation of the library’s automation systems which included performing backups, upgrades, maintenance, catalog enhancements, statistics, and additional digital library services as needed
- Developed and maintained social media policies, web development, brand site, and consistency and editorial control for the library’s digital properties
- Provided outreach and community engagement for the GRCC and surrounding communities, and additionally using social media, the web, campus communications, and traditional marketing to disseminate information
Digital Librarian
2009 — 2012
- Wrote and edited clear and concise content using minimalist approach for the appropriate audience
- Created and implemented best practices for archival digitization projects
- Installed, configured, and administered AMP’s WordPress website
- Utilized website optimization, SEO awareness, and analytics
- Designed and execute planning strategy and workflow for posting and updating content to AMP’s digital properties
Reference Librarian
2009 — 2010
- Assisted patrons in person, online, and on the telephone with questions ranging from ready reference to extended research support
- Demonstrated ability to utilize search strategies with online catalogs and databases
- Provided library instruction to patrons on the use of the graduate and undergraduate libraries, online catalogs, and databases as well as technical instruction
- Edited and updated the Graduate Student Assistant manual for the 2010-2011 academic year