web analytics


Senior Content Developer
2019 — 2023

  • Collaborated with subject matter experts (SME), senior leaders, trainers, and associates
  • Preformed quarterly content audits, data collection, analyzation, and impact
  • Wrote and managed content for front end users using Ixiasoft CCMS and MS SharePoint
  • Managed migration of content to a new CCMS
  • Designed and executed best practices for style and knowledge management (KM)
  • Partnered with other business units and the enterprise KM team on business planning, strategy, and best practices
  • Worked with the learning team on managing content via user input and testing
  • Optimized content for findability, currency, and clarity across multiple platforms
  • Train team in content authoring and tool usage

President of the Innovation Pillar (2020 – 2022)
Board member Generations BRG (2021 – 2023)

Knowledge Management Consultant
2018 — 2023

  • Curated and wrote content for multiple platforms
  • Focused on content creation meeting best practices for targeted audiences
  • Ensured content utilizes SEO and findability that meets target audience and business objective and goals along with consistency across company properties
  • Assisted with creation and maintenance of content standards, including a library of common reusable content using an XML authoring tool
  • Worked closely and collaborate with other project team members, subject matter experts, and leads including other internal consultants, process owners, facilitators, and curriculum owners

Digital Archivist
2016 — 2016

  • Played an active role in acquisition, arrangement and description, preservation, and providing secure access to born-digital and digitized collections in the company’s proprietary CMS
  • Employed and data validation quality assurance and quality control reviews
  • Collaborated with the corporate archivist, processing archivist, and IT to identify problems, troubleshoot, fix and improve processing

Web & Systems Librarian
2011 — 2014

  • Provided library, subject focused, and technical instruction to patrons and staff using digital and physical technologies
  • Implemented outreach programs for staff, students, and the community
  • Managed daily operation of the library’s automation systems which included performing backups, upgrades, maintenance, catalog enhancements, statistics, and additional digital library services as needed
  • Developed and maintained social media policies, web development, brand site, and consistency and editorial control for the library’s digital properties
  • Provided outreach and community engagement for the GRCC and surrounding communities, and additionally using social media, the web, campus communications, and traditional marketing to disseminate information

Digital Librarian
2009 — 2012

  • Wrote and edited clear and concise content using minimalist approach for the appropriate audience
  • Created and implemented best practices for archival digitization projects
  • Installed, configured, and administered AMP’s WordPress website
  • Utilized website optimization, SEO awareness, and analytics
  • Designed and execute planning strategy and workflow for posting and updating content to AMP’s digital properties

Reference Librarian
2009 — 2010

  • Assisted patrons in person, online, and on the telephone with questions ranging from ready reference to extended research support
  • Demonstrated ability to utilize search strategies with online catalogs and databases
  • Provided library instruction to patrons on the use of the graduate and undergraduate libraries, online catalogs, and databases as well as technical instruction
  • Edited and updated the Graduate Student Assistant manual for the 2010-2011 academic year